Shipping and Return:

In order to deliver exceptional service and ensure prompt delivery of your order, we guarantee to process all in stock items within 1-2 business days and deliver your package within 3-5 business days after it ships from our warehouse.

Shipping Costs

FREE STANDARD SHIPPING ON ALL UK and EU ORDERS.

For other countries, shipping is a flat rate of £3.95 per order


Delivery method and Times: We use Royal Mail and UPS to deliver your parcel.

UK delivery takes approximately 3-5 Business days

International orders are generally received in under 15 business working days.

Guarantee
1. VN Jewellery products are manufactured to the highest quality. Every attempt is made to ensure goods arrive with you in perfect condition.
2. We must be notified within 24 hours should goods arrive in a faulty condition.
3. Our guarantee is in addition to your statutory rights.


Returns Policy: Simple – Easy – within 30 days returns

We want you to be happy! It's just that simple! We love our customers and it shows in our customer friendly return policies. If you need assistance with a return or exchange please contact us we will happily process it for you. If you're not absolutely delighted with your VN Jewellery purchase, you can return your item(s) for a refund or exchange within 30 days of purchase. We are happy to provide you a cash refund within 30 days and Store Credit within 90 days.

The delivery charge will usually be refunded however if you are only returning part of the order, then we are not obliged to repay any of the delivery charge.
Please note that we are not responsible for your return postage or lost goods returned to us.

Your rights under the Distance Selling Regulations are available from your local Citizen's Advice Bureau or Trading Standards Office.