Delivery, Returns and Refund Policy

A: VN Jewellery Delivery Policy

At VN Jewellery, we strive to provide exceptional service and prompt delivery for all orders. We guarantee that all in-stock items are processed within 1-2 business days, with estimated delivery times as follows:

• UK Orders: 3-5 business days after dispatch.
• International Orders: 5-10 business days after dispatch.

1. Shipping Costs

• FREE STANDARD SHIPPING on all UK orders.
• For international orders, including EU countries, shipping costs are automatically calculated at checkout based on the order weight and destination.

2. Delivery Methods & Estimated Times

• We use DHL, UPS, and Royal Mail for secure and reliable delivery.
• UK Delivery: Estimated 2-5 working days.
• International Delivery: Usually arrives within 10 working days.

3. Quality Guarantee & Claims

• VN Jewellery products are manufactured to the highest quality standards, and every effort is made to ensure they arrive in perfect condition.
• If your order arrives damaged or faulty, please notify us within 24 hours of receipt.
• Our guarantee is in addition to your statutory rights under UK consumer protection laws.

For any queries, please contact our team at info@vnjewellery.co.uk.


B: Returns and Refund Policy

Simple & Hassle-Free Returns – Within 15 Days

At VN Jewellery, we value our customers and aim to provide a seamless shopping experience. If for any reason you are not fully satisfied with your purchase, you may return your item(s) for a refund or exchange within 15 days of receipt.

We also offer store credit for returns within 90 days, giving you more flexibility for future purchases.

Return Conditions:

• Items must be in their original, unworn, and resalable condition (unless otherwise agreed).
• Returns must be initiated within 15 days of receiving your order.
• Store credit is available for returns made within 90 days.
• Made-to-order items cannot be returned or exchanged, as these are specially crafted based on individual orders.

To process a return, please contact our customer service team at info@vnjewellery.co.uk for a copy of the Returns Form and further instructions.

Made-to-Order Items – No Returns or Exchanges

All made-to-order jewellery is non-returnable and non-exchangeable due to the customised nature of these pieces. We encourage customers to carefully review their orders before finalising any made-to-order purchase. If you have any questions about sizing, materials, or customisation, please contact us before placing your order.

Third-Party Repairs & Warranty Policy

At VN Jewellery, we stand behind the quality of our products and guarantee against manufacturing defects. However, please note:

• Any repairs, alterations, or modifications carried out by a third party will void the warranty.
• Items altered by a third party will not be eligible for refund, exchange, or replacement.
• If you experience any issues with your jewellery, please contact us first so we can advise on the best course of action under our warranty.

Return Address:

VN Jewellery Ltd
FAO: RETURNS
Unit 8, Bridgegate Business Park
Gatehouse Way
Aylesbury
Bucks
HP19 8XN
United Kingdom

Important Notes:

• Return postage costs are the responsibility of the customer (applies to both UK and international customers).
• We are not liable for lost returns—we strongly recommend using a tracked and insured service.
• Please include a completed Returns Form or a clear note with your order details and reason for return to ensure a smooth process.

Refunds

• Refunds typically take 7-14 days to process, depending on payment provider processing times and verification procedures.
• Refund times may vary based on the payment method used.
• Your rights under the UK Distance Selling Regulations can be checked with your local Citizen's Advice Bureau or Trading Standards Office.

For assistance, please contact us at info@vnjewellery.co.uk.